Prioritize customer privacy and security: We continually availability and compliance enhance cybersecurity to protect digital assets and enable compliance with data privacy regulations.
Maintaining product availability: In the fiscal year ended January 31, 2025, Genesys delivered 99.998% uptime for its cloud platform, allowing for mobile database reliability and business continuity during crises or high demand.
Committing to ethical AI: Guided by our AI Ethics Board, ethical AI promotes transparency and fairness in every interaction, fostering trust and accountability.
Future-Proof Your Partnerships
Choosing a technology vendor signifies a long-term partnership. Make sure the company is aligned with your sustainability goals for the benefit of you and your customers.
Here are some of the latest awards and recognition availability and compliance received by Genesys:
- EcoVadis Gold Medal ranking
- Platinum LEED certification for Menlo Park,
- Galway and Budapest offices, with additional targets for 2025 underway for Chennai; and web summit rio 2024: check out the event highlights Gold LEED certification for Riyadh and Manila
- Frost & Sullivan: 2023 North American Company of the Year for Sustainability in the Contact Center Industry
In addition, CDP has awarded Genesys a B grade for the past three years, surpassing the North America and global average scores for the IT and software development industry.
The Essential Role of Ethical AI
As the use of artificial intelligence (AI) continues to grow in organization, the need for
AI ethics has never been more present. Genesys uses and integrates multiple forms of
AI — including conversational, predictive and generative models —
To scale seamless, individualized experiences bahrain lists for organizations worldwide. These advancements, while transformative, are grounded in innovation, security and ethics with practices that are at the forefront of responsible AI use.
And sustainable AI isn’t just about protecting the planet; it’s also a smart business move that can decrease costs and meet the rising availability and compliance demand for responsible technology from both regulators and consumers.
While AI ethics guidelines govern the way we develop AI products, our cross-functional AI Ethics Board oversees our AI governance framework. This enables our compliance with evolving global AI regulations and issues so that we can coordinate appropriate workstreams and stay ahead of the curve. This transparent approach enables our customers to navigate the complexities of finding opportunities and mitigating risk.
Finding Opportunity While Mitigating Risk
With new and expanding AI capabilities, companies are overcoming hurdles that hinder progress toward climate and biodiversity goals. But AI introduces an environmental impact of its own as it consumes significant energy during both training and inferencing.
In fact, large-scale models, like GPT-3, can use energy equivalent to what 130 typical US homes consume annually. And each AI inference, when it generates a response, can use nearly 10 times the electricity of a Google search.
We’re working toward reducing the environmental footprint of AI in a number of ways, including development that uses energy-efficient architectures. We also choose data centers that are powered by renewable energy, and we use geographic proximity to reduce energy usage.