But if you’re closing all your branches, you’re running into competition with others that have. A better cost structure and more focus on the customer experience. It is more promising to redefine the role of the branches and emphasize their advantages, namely Customer Engagement proximity and personal advice on complex products.
Investing in a flexible interplay of digital and physical
Touchpoints in customer contact and the seamless accurate cleaned numbers list from frist database connection of both worlds enables a more efficient organization of the customer relationship through cost savings in service provision while at the same time increasing the likelihood of sales success. This way, the branch network becomes a competitive differentiator.
Genesys Cloud offers the reliability, scalability and innovative capabilities to help banks meet shifting customer demands. Read “Why companies choose Customer Engagement Genesys Cloud” to discover why leading brands choose Genesys Cloud for their CX transformation.
Attract Talent and Investment
Businesses with strong sustainability initiatives security challenges and opportunities in the open finance ecosystem can position themselves as forward-thinking, innovative and responsible. Many employees prefer working for companies that prioritize sustainability, as it reflects a commitment to ethical practices and long-term social responsibility.
And investors can favor companies with robust ESG strategies. According to Deloitte, investors see these companies as managing risks more effectively,
with resilience in the face of environmental and regulatory challenges.
The Genesys Approach to Sustainability
We’re built on accountability. To hold ourselves accountable to this strategy and promote meaningful progress, we set specific targets and goals and monitor KPIs to stay on track.
Environment
- Cloud migration: Moving customers from on-premises deployments to the cloud reduces carbon emissions by lessening environmental impact.
- Sustainable workspaces: We’re Customer Engagement investing bahrain lists in sustainable facilities, including LEED-certified offices, for resource conservation.
- Eco-friendly travel: Our travel policies encourage virtual meetings and less business travel, reducing our carbon footprint while supporting flexible and remote work.
Social
- Using products for good: Genesys Cloud powers millions of conversations for charitable organizations every year, with discounted services to nonprofits — driving social impact.
- Engaging employees: Initiatives like the Sustainability Ambassador program and our employee giving and volunteerism program, Impact Together, foster engagement. And we’ve been recognized with Great Place to Work (GPTW) certifications globally.
- Promoting a positive workplace: Genesys supports a workforce and supply chain that represents all professionals with equitable opportunities.